One hopes that all OFSTED Inspections are carried out
in a professional manner. However, occasionally a school, department or
individual teacher may feel unhappy with the outcome. This can be
regarding the written report or the quality of the subject inspector.
Remember - a complaint must be made as soon
as possible, during the Inspection or within three months of the
OFSTED claim to take complaints seriously and
consequently the new framework for inspecting schools (September 2003)
outlines a complaints procedure.
1. The school
should speak to the Registered Inspector to resolve the situation.
2. If the complaint
cannot be resolved by the Registered Inspector - the school or individual
concerned should obtain the address of the Contractor responsible for the
Inspection. Each Contractor will have its own complaints quality system.
3. If the complaint
still remains unresolved a further complaint should be made to:
Quality Assurance Division,